Lumina

Services · Property management

Your property, run properly, while you are somewhere else.

Someone has to open the door, chase the rent and notice the leak. This is that someone: tenants found and checked, money collected and accounted for, repairs arranged and supervised, and one report a month whether or not anything happened.

Right for you if

  • You own in Amman and live somewhere else for most of the year
  • You are here, but would rather not take the tenant's call yourself
  • You are about to take handover of a new build and it will sit empty

Looking to buy rather than hold? New buildings. Need a value rather than a manager? Property evaluation.

Ask about your property All services

What happens, and when

Four inspections a year you did not have to ask for.

The property is inspected quarterly whether or not anything is wrong, and the condition report reaches you either way. It is the difference between finding out about a leak and being told about one.

  • Quarterly inspection, photographed, with a written condition note.
  • A monthly statement: rent in, costs out, and what is outstanding.
  • Anything urgent reaches you the same day, in the time zone you are in.

What is included

What we handle, and what we deliberately do not.

Management goes wrong when nobody wrote down where it stops. All four cards below are part of the instruction — including the last one.

01 — Tenancy

Finding a tenant, and checking them

  • Marketing, viewings and shortlisting
  • Identity, employment and reference checks
  • The contract, the deposit and the inventory
  • Renewals, notice and the handback inspection
02 — Money

Rent, dues and the paperwork

  • Rent collection and chasing arrears
  • Utilities, municipal dues and service charges
  • A monthly statement, and an annual summary
  • Transfer to the account you nominate
03 — The building

Keeping it as you left it

  • Quarterly inspection with photographs
  • Repairs arranged, supervised and invoiced at cost
  • Our own trades, or yours if you would rather
  • Key holding, and access for anyone you authorise
04 — Not included

Four things we do not take on

  • Legal proceedings — we will introduce a lawyer, not act as one
  • Tax filing and accountancy in your own jurisdiction
  • Insurance broking, though we will tell you if cover looks thin
  • Major works without your written instruction, whatever the urgency

How it works

Three rules we run everything by.

i

One name, not a department

The person who inspected your property is the person who answers about it. Nobody on our side has to read a file before they can tell you what the kitchen looks like, because they were standing in it in March.

ii

Nothing is spent without a yes

Repairs are quoted before they are ordered and invoiced at what they cost — there is no margin added to a plumber. An agreed standing limit for small items is the only exception, and you set it.

iii

The report goes out even when it is dull

A month with nothing in it still produces a statement. Management that only contacts you when something is wrong trains you to dread the message, and it hides the months where something was quietly going wrong.

Fees and terms

What it costs, and what you would be signing.

The fee depends on the property, the tenancy, and how much of the above you actually want. It is quoted once, in writing, before anything starts.

What we manage
ResidentialApartments, whole floors, villas and small residential buildings. Commercial is outside what we do well, and we will say so.
Where
West AmmanThe districts the rest of the portfolio is in. Outside them we will tell you rather than take the instruction and struggle.
Fee
Quoted per instructionA management fee, set against the property and the scope you choose, agreed in writing before the first month. No rate card, because there is no one rate.
Term
Twelve months, then rollingA year is long enough to be worth setting up and short enough that you are not trapped with us if it is not working.
Your money
Held separatelyRent collected on your behalf is not run through the trading account, and the monthly statement reconciles to it.
Leaving
With notice, and with the fileKeys, contracts, inventories, statements and the tenant relationship hand over. Nothing about your property is ours to keep.

No percentage appears on this page on purpose. A management fee that is quoted before anyone has seen the property is either padded to cover the worst case or about to be revised upwards — both are worse than a number that arrives a day later and holds.

Get started

Tell us what you own and where you are.

Those two facts decide most of it. The rest we can work out on a call — no form fields you have to look up.

If the property is tenanted we will want to know on what terms and since when; if it is empty we will want to know how long it has been. Neither is a problem — they just change what the first month looks like.

  • A visit and a written proposal before you commit to anything.
  • If you already have an agent, we will not ask you to break a contract early.
  • If the honest answer is that you do not need managing, we will say that.
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Also from Lumina

The other two services.

For buyers

Investment

New buildings from one contractor, offered to our register before they are listed. If you are about to buy rather than hold, start here.

Open For sellers, buyers and lenders

Property evaluation

A written opinion of what a property is worth, with the evidence attached. Useful before you let, and useful before you sell.

Open